All of our extraordinary employees are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Team Members here at ICS.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
No. All of our pricing does not include any tips or gratuity.
We make this super easy! You can either call our office (678.653.0541) or visit our online booking page. Here you will find our availability in the section entitled "When would you like us to come?". Just pick your desired date and time and you are all set!
We are a credit card only company. As such we only accept Visa, MasterCard, American Express, and Discover cards.
No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it's usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it's also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
We typically send 1 or 2 cleaners to each job depending on the size of the home to be cleaned.
Unfortunately, our employees are trained and only able to move furniture less than 50 lbs. Large pieces of furniture will be cleaned around.